General Inquiries
Technical Support
What to Include
When contacting support, please include:
- Device model and Android version
- Farm Manager app version
- Description of the issue
- Steps to reproduce the problem
Privacy Note
We cannot access your app data due to our offline design, but we can help with app functionality and usage questions.
ASSET GROVE PROPERTIES LTD
Address
1 Mychell House, Pincott Road
London, England, SW19 2NN
Jurisdiction
England and Wales
United Kingdom
Company Type
Limited Company
Technology Solutions
Specialization
Offline-first Applications
Privacy-focused Development
Expected Response Times
General Inquiries
Business days, for non-urgent matters
Technical Support
Priority handling for app issues
Urgent Matters
Critical issues via phone contact
Feedback
Detailed review and response
Frequently Asked Questions
How can you help if the app is completely offline?
+While we can't access your data, we can help with app functionality, usage questions, feature explanations, troubleshooting steps, and resolving technical issues. We can also provide guidance on data management and best practices.
Do you provide phone support?
+Yes, we provide phone support for urgent matters and complex issues. Email is preferred for detailed technical questions as it allows us to provide comprehensive responses and maintain a record of solutions.
Can you recover lost data?
+Unfortunately, due to our privacy-first design, we cannot recover lost data as it's stored only on your device. We recommend regular device backups using Android's backup features to protect your farm management data.
How do I report a bug or request a feature?
+Send detailed information to support@assetgrove.site including your device details, app version, and a clear description of the issue or feature request. Screenshots are helpful when possible.
Do you offer training or consultation services?
+We provide guidance on using Farm Manager effectively through email support. For comprehensive training or consultation on agricultural management practices, we can provide recommendations for qualified agricultural consultants.